Rio Bank mobile app is an easy, secure way to bank 24/7
Our mobile app includes several features:
Text Alert Codes
Begin a new text message and enter the short code (96924) in the "to" field. Enter your text banking command in the "message" field.
Messages and Data rates may apply
Mobile Banking Security
Protecting Your Information and Your Assets is a Top Priority
The mobile banking app uses the same 128-bit encryption technology used for online banking. Your identity is verified through multiple factors, account numbers are masked and mobile app sessions are automatically timed-out after ten minutes of inactivity. Also, please know that Rio Bank will never solicit you through the mobile channel for your account credentials, especially your password.
Mobile Security Tips:
Tip 1: Use common "Web" sense
Follow the same best practices you do when browsing the Internet or accessing email from your PC. For example:
Tip 2: Make your phone more secure
Tip 3: Lock your phone
Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information. Also be sure to store your device in a secure location.
Tip 4: Only keep what you need
Regularly delete old text messages, clear your browser history and delete files from your phone. Also, make sure you remove all sensitive information prior to recycling, selling, or giving away your device.
Tip 5: Make sure you know your phone
Keep a record of your phone's make, model and serial number. This information could prove valuable if your device is lost or stolen.
Tip 6: Quickly notify your service provider so your device can be disabled, reducing the risk of your information being accessed
Remove your mobile banking number from your mobile banking profile within Online banking or call customer service at 956-631-7890.
As always, you'll want to monitor your accounts for suspicious activity. If you notice anything that concerns you call us right away at 956-631-7890.
Tip 7: Download only from reputable sources
Download mobile apps only from reputable sources to ensure the safety of your personal and account information. We encourage users to download the most recent versions of our apps and keep them updated. Our apps are supported by Android, BlackBerry, and iPhone devices.
Tip 8: Sign-off when you are done
For your security, sign off when you finish using our Rio Bank Mobile Banking app rather than just closing it.
What if my phone gets lost or stolen?
Nobody wants their phone lost or stolen. But in the rare case that it does, you should know that your mobile banking access is secured.