Rio Bank will never ask for your personal information or online credentials via text, email or phone. If you have received a text message or call from someone claiming to be Rio Bank or our Fraud Department please contact us at 956.631.7890 to verify if the message is legitimate. To learn more about fraud prevention, please click here.
What does Rio Bank do with your personal information?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Social Security number
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Rio Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Rio Bank share?
Can you limit this sharing?
For our everyday business purposes- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus
For our marketing purposes- to offer our products and services to you
We don't share
For joint marketing with other financial companies
For our affiliates’ everyday business purposes- information about your transactions and experiences
We don't share
For our affiliates’ everyday business purposes- information about your creditworthiness
How does Rio Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Rio Bankcollect my personal information?
We collect your personal information, for example, when you
open an account
Make deposits or withdraws from your account
Give us your contact information
Pay us by check
Show us your driver's license
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
sharing for affiliates’ everyday business purposes- information about your creditworthiness
affiliates from using your information to market to you
sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Rio Bank has no affiliates.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Rio Bank does not share with our non-affiliates so they can market to you.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include non-affiliated financial companies
Other Important Information for Texas Customers
HOW TO FILE A COMPLAINT. Rio Bank is chartered, licensed or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Rio Bank should contact the Texas Department of Banking through one of the means indicated below:
In person or by U.S. Mail:
Texas Department of Banking Consumer Assistance Activities 2601 North Lamar Boulevard, Suite 300 Austin, Texas 78705-4294